Service Policies
Repair Risks
Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time.
Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced and the risk of screen breaking is minimal, but glass can break and risks do exist.
Touch ID/Face ID on Apple devices may fail during repair and deemed unusable. Although this is not common, it can happen depending on the device condition.
Integrated GPU on laptops and AIO computers can fail without warning especially on older devices.
Repairs on devices like printers are not a guarantee fix and may cause more harm to device and is why we don't recommend repairing them due to cost of parts and how cheap most are. We do not recommend cleaning solutions and is only provided to customers if they insist on it with the full understanding of the risks and liabilities.
Estimates
While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible before we proceed any further. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.
It is the customer’s responsibility to seek out an estimate. Upon receipt of devices, we assume that the customer wants us to proceed with the repair attempt, and that the customer has done their due diligence to reach out for an estimate or quote. It is the customer’s responsibility to reach out for a quote ahead of time, if one is needed.
Payment Options
We accept all major credit and debit cards for our repair services. Any repairs over the cost of $150 will require a repair attempt fee to be paid.
All invoices are set on a 30-day payment terms basis. Northbridge Tech Repair will give the customer multiple notices to make payment. If payment is not made within the 30 days, the device will be recycled.
Limited Shop Warranty
We offer a 30 day warranty on all repairs. If for any reason an issue from the original work order recurs within 30 days, we will perform the service again at no extra charge. All parts used to service your device is also guaranteed for 30 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.
Warranty Exclusions
- We do not offer warranties or guarantees, explicit or implicit, on any of the following:
- Any service using parts not purchased through Northbridge Tech Repair
- Any software issues, including virus removal, Operating system installation
- New symptoms/issues not directly tied to the original service within the 30 day guarantee period
- Installing new hardware or modifying existing hardware in the 30 day guarantee period voids the Northbridge Tech Repair
Limited Shop Warranty
Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Northbridge Tech Repair Limited Shop Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the Northbridge Tech Repair Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail.
Some services performed by Northbridge Tech Repair may void your manufacturer’s warranty. By accepting service from Northbridge Tech Repair, you understand and agree that we are not held liable for voiding your device manufacturers warranty.
Warranty Repairs
If your device malfunctions or fails within 30 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee and return shipping. See repair attempt fee section of our terms for more details.. If your device qualifies for the warranty repair, you are responsible for shipping the device back to us and we will cover return shipping.
Estimate and Repair Time
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 1-48 hours, however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.
Replacement Parts Procedure
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required. Northbridge Tech Repair will generally not use parts not purchased by Northbridge Tech Repair. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by Northbridge Tech Repair are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the Northbridge Tech Repair Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
Repair Attempt Fee
We charge a repair attempt fee for most devices that involve motherboard repairs, data recovery or devices that had prior repair attempts. If repair is unsuccessful or data recovery is not possible, or the device was previously worked on before it arrived at our shop you will be charged a repair attempt fee of $50 to cover the time spent working on your device. More expensive repairs may be subject to a higher repair attempt fee.
Shipping Policy
The shipping instructions that you provide upon filling in your mail in form, are the instructions we follow to ship your items. Failure to request insurance, renders any shipping damages solely the responsibility of the customer and Northbridge Tech Repair fix assumes no liability in case of damages during shipping. Furthermore, devices not shipped in their original packages are more prone to damage during shipping; if you send us your device in a generic box, we will ship it back to you in a generic box at your own risk. If you are providing your own shipping label, be sure to include insurance on it if you wish to do so; we are unable to provide insurance to pre-purchased labels.
When an order is placed, the order amount MUST be equal to or greater than that of the shipping amount. If the order amount is less than the shipping amount, the order may be cancelled and customer will be notified of cancellation.
Data, Data Recovery and Data Cloning
Northbridge Tech Repair does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Northbridge Tech Repair.
If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.
Data Recovery just recovers personal data, this does not include the recovery of your software installed. Data Recovery is not guaranteed due to the condition or damage on a drive and all data may not be recoverable. If using our Recovery and wanting us to repair a computer, we offer a Windows Installation Form to reinstall software. Any software requested to be installed we can not provide a license for, you will already need to have owned on. We will attempt to install the requested software in a trial version allowing you to reactivate your licenses. Recovery service is used in situations a drive is damaged and a cloning process is not available in most cases due to the possibility of damaged data.
Data Cloning is a solution if upgrading from a old drive to a new one and the drive doesn't have any damage. Cloning will transfer over everything as is, any software problems with like Windows would still remain, if your installation or software had previous problems prior, the same problems will be brought over. We are not liable for this issue if it has not been disclosed in our repair and is not covered in the cloning process. If you're having problems with the likes of Windows or a Software you are using a Data Recovery/Transfer is recommended over a new install to remove any possibility of problems.
Pickup time limit and storage
Due to our limited storage capacity, we will hold on to devices for up to 30 days after we contact you to pick up your device. After the 30 days period, if we have not heard from you, we will consider your device abandoned and Northbridge Tech Repair will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s non functional. We cannot guarantee that your equipment will not be discarded after the initial 30 day period, so it is critical that you pick up your equipment on time or make arrangements with Northbridge Tech Repair to store your equipment until you can pick it up. If you make arrangements to pick up after 30 days, there will need to be a payment agreement plan set up prior to the 30 days.
Walk-Ins
Walk-Ins we will provide all this details as best to our abilities, but we will assume you have also checked our website and read our policies. These policies are also provided in a printed form on request. All customers will be required to sign a agreement form or no work will be done on your device. Any printed forms are just a baseline, Policies are always changing due to ongoing changes, a full up to date policy will be provided on our website.