Terms & Conditions

1. Use of the Website & Trademarks

  • Authorized Use: By accessing the website, you warrant and represent to Northbridge Tech Repair that you are legally entitled to do so and to make use of information made available via the website.

  • Trademarks: The trademarks, names, logos, and service marks displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without prior written permission.

     

  • External Links: External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links is at your own risk.

  • Website Warranties: The website owner makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) regarding the website.

2. Repair Risks & Inherent Malfunctions

Electronic repairs, particularly at the component level, are unpredictable. By submitting a device, you acknowledge and accept the following risks:

  • Permanent Damage: Your device may be beyond repair or may be permanently damaged during the repair attempt, rendering it useless. Circuit board components deteriorate over time and can fail without warning during the application of heat or diagnostic testing.

  • Liquid Damage: Devices with prior liquid exposure are prone to sudden failure due to oxidation, corrosion, and internal short circuits that may manifest only after the device is opened.

  • Screen/Glass Failure: Repairs on devices with glued-on screens (e.g., iPads, tablets) require prying. Despite our high level of experience, these delicate screens can crack or break during the prying process. This risk is borne solely by the customer.

  • Battery Risks: Batteries in tablets, laptops, and phones may swell or fail due to the excessive adhesive applied by manufacturers. Removal of a battery may cause unavoidable damage to the battery or surrounding components.

  • Trace & Pad Damage: Ports (USB, HDMI, etc.) that have been physically ripped or damaged may have compromised motherboard pads. We are not responsible for traces that lift or break during the removal of damaged components.

  • Biometric Features: Touch ID/Face ID/Face Recognition may fail or become permanently disabled during repair. This is often a software-level lock by the manufacturer or due to the fragile nature of the sensors.

  • GPU/AIO Failure: Integrated GPUs on laptops and All-in-One (AIO) computers can fail without warning during testing or repair, especially on older models or units with known manufacturing defects.

3. Right to Refuse or Terminate Service (The "Zero-Tolerance" Policy)

Northbridge Tech Repair reserves the absolute right to refuse, suspend, or terminate service to any customer at any time, for any reason, at our sole discretion.

  • Abusive Behavior: We maintain a zero-tolerance policy for unreasonable, unprofessional, harassing, or abusive behavior toward our staff, whether in-person, over the phone, or via electronic communication.

  • Undisclosed Tampering: Service will be terminated if we discover a device has been tampered with, had prior "DIY" repair attempts, or has undisclosed damage that makes the repair non-viable or unsafe.

  • Disputes: We reserve the right to terminate service if conflicts arise regarding our pricing, parts, or repair methodology.

  • Terms of Termination: In the event that we "fire" a customer or terminate a repair mid-process:

    • State of Return: The device will be returned to you in its CURRENT STATE. This means the device may be returned partially or fully disassembled. We are NOT obligated to reassemble a device or restore it to its original condition once service has been terminated.

    • Liability: We are not responsible for the functionality of the device or for completing any "leftover" work.

    • Payment: You agree to pay for any parts already installed and the standard Repair Attempt Fee for the time spent prior to termination.

    • Legal: We are not liable for any costs, losses, or legal matters incurred by the customer as a result of our decision to cease work.

4. Estimates & Work Authorization

  • Non-Inclusive Estimates: We do not guarantee that our initial estimate is final. It is often impossible to identify every fault until work has commenced. Estimates may change as the repair progresses.

  • Approval Process: If an estimate must be updated, we will halt work and contact you. No further work will proceed without your explicit approval.

  • Implied Consent: Upon receipt of a device, we assume the customer has performed due diligence and wishes to proceed with the repair attempt based on our quoted baseline or diagnostic fee.

5. Hazardous Materials and Biohazards (Pests & Chemicals)

To protect our staff and our customers' hardware from cross-contamination, we maintain a strict biohazard policy.

  • Infestations: If a device is found to contain pests (live or dead roaches, bedbugs, larvae, or rodents), work will stop immediately. The device will be double-bagged and sealed.

  • Hazardous Chemicals/Bio-fluids: Devices contaminated with undisclosed industrial fluids, mold, nicotine/tar, or biological fluids will not be serviced.

  • Fees & Immediate Disposal:

    • Mandatory Handling Fee: A non-refundable $75.00 Hazardous Handling Fee will be added to your invoice (in addition to the Repair Attempt Fee) to cover sanitation and bench cleaning.

    • Return Shipping: You will be notified and must provide a prepaid shipping label within 48 hours.

    • Authorized Disposal: If we do not receive a return label within 48 hours, or if the device is deemed an immediate health risk, Northbridge Tech Repair will dispose of the device immediately. Disposal constitutes a total loss of property; we are not liable for the value of the device or the data therein once it is discarded.

6. Limited Shop Warranty & Exclusions

We offer a 30-day warranty on the specific repair performed. If the original issue recurs within 30 days, we will re-service the device at no charge.

  • Warranty Exclusions (No Warranty Provided For):

    • Any service using parts provided by the customer.

    • Software-related issues (virus removal, OS errors, updates).

    • Systems randomly shutting down or overheating.

    • Printers: We do not recommend printer repairs due to high part costs and low device value. If we perform work at your insistence, it is provided "as-is" with no warranty and you assume all risk of further damage.

    • Smoke/Vaping Damage: Nicotine and tar create a conductive/sticky film on components. We cannot guarantee a fix or provide a warranty on any device with visible smoke residue or odor.

    • Liquid Metal: Devices with liquid metal damage or those where the customer has applied liquid metal are excluded from all warranties. Liquid metal is highly corrosive and conductive; repairs are "best effort" only.

  • Warranty Voidance: Your warranty is instantly void if the device is:

    • Opened or tampered with by anyone other than Northbridge Tech Repair.

    • Physically damaged (drops, dents, cracked screens).

    • Subjected to liquid, temperature extremes, or electrical surges.

    • Used with non-original/low-quality charging cables.

7. Non-Repairable Devices & Data Recovery Returns

  • Evaluation Results: If a device is deemed "Beyond Economical Repair" (BER), non-functional due to extensive component failure, or if a data recovery attempt is unsuccessful, the customer will be notified of the final status.

  • Disposition Options: Upon notification, the customer must choose one of the following within 14 days:

    • Authorized Disposal & Part Salvage: The customer surrenders the device to Northbridge Tech Repair at no cost. We will securely destroy data-bearing storage and may retain the chassis or internal components for parts, recycling, or educational teardowns. Surrender constitutes a total transfer of ownership to Northbridge Tech Repair.

    • Device Return: If the customer requires the return of a dead or unfixable device, a Return Processing Fee will apply to cover the labor of reassembly, packaging, and administrative handling. The customer is also responsible for all return shipping costs and must provide a prepaid label or remit payment for postage.

  • Default Action: If no preference is stated and the Return Processing Fee is not paid within 30 days, the device will be considered ABANDONED (as per Section 8).

8. Payment, Shipping, and Abandonment

  • Diagnostic Fees: An upfront Bench/Board/Diagnostic fee is required for motherboard work or data recovery. This is non-refundable but is applied toward the final labor cost if the repair is successful. This fee does not include the cost of reassembly or return shipping for non-repairable units.

  • E-Commerce/Order Payments: We accept all major credit and debit cards for all orders under $1,000. Orders exceeding $1,000 must be paid for via wire transfer, or check/money order. Orders above $1,000 paid via card are subject to cancellation, with a 5% non-refundable bank fee applied to the return.

  • Billing & Shipping: Any orders accepted must have a matching billing and shipping address. The shipping address must be a valid address with the financial institution used for payment. Orders with unverified addresses are subject to cancellation with a 5% non-refundable bank fee.

  • Abandoned Property: Devices not picked up or paid for within 30 days are considered ABANDONED. We reserve the right to sell the device to recover costs or recycle it.

  • Shipping Liability: We are not liable for any damages occurring during transit. It is the customer's responsibility to request and pay for shipping insurance.

9. Returns & Exchanges (E-Commerce/Shop Items)

  • Returns: Northbridge Tech Repair offers a 30-day return policy for any items deemed faulty upon receipt. There is a 5% non-refundable bank fee applied to all returns. Return of items which are not faulty are subject to a 20% restocking fee + the 5% non-refundable bank fee. The customer is responsible for all return shipping charges.

  • Exchanges: We offer a 30-day exchange policy on all shop items. Exchanged items do not incur extra fees, unless the replacement item has a higher price value. The customer is responsible for return shipping charges.

  • RMA Requirement: Customers must reach out for an RMA approval before sending back any items.

10. Data Responsibility & Disclaimer of Liability

  • Data Safety: Northbridge Tech Repair does not guarantee the safety of your data. You are solely responsible for backing up your files before submission.

  • Data Recovery: This is a "best effort" service to recover personal files only. We do not recover software, programs, or licenses.

  • Disclaimer of Liability: The website owner and Northbridge Tech Repair shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable to your access and use of the website or our repair services.

11. General Legal Provisions

  • Conflict of Terms: If there is a conflict between these terms and any other relevant policies or notices, the policies which relate specifically to a particular section of the service/website shall prevail.

  • Severability: Any provision of these terms which is or becomes unenforceable in any jurisdiction shall, in such jurisdiction only and only to the extent it is unenforceable, be treated as void. The remaining provisions shall remain in full force and effect.

  • Walk-In/Submission Agreement: By leaving a device at our service desk or placing an order via our website, you agree to these terms in full.

Updated: March 2nd 2026

Changes: Just combined the service policy and terms & conditions into one making it easier to read.